Refund Policy

This Refund Policy applies to Metropolle Premium subscriptions purchased on metropolle.com, operated by Neves Participações Ltda. All purchases are made through Paddle, our Merchant of Record: Paddle is the seller of the subscription and handles payment processing, sales tax and VAT collection, invoicing, and refund processing on our behalf. This policy forms part of our Terms of Use.

Metropolle Premium is offered at the following prices, as displayed on our Premium page:

• USD 9.99 per month (monthly subscription)
• USD 89.00 per year (annual subscription)

Applicable taxes may be added at checkout by Paddle, depending on your location.

You may cancel your subscription at any time. Cancellation stops future renewals; you keep Premium access until the end of the period you have already paid for. After that, your account returns to the Free plan with no data loss. Cancelling a subscription does not by itself trigger a refund of the current period, except as described below.

If you are not satisfied with your first Metropolle Premium purchase, you may request a full refund within 14 days of the initial charge. To request it, use our contact form from the account associated with your purchase, including your Paddle order number or the email used at checkout. Approved refunds are issued by Paddle to your original payment method.

Subscription renewals (charges after the initial billing period) are non-refundable, except where:

• The Service suffered a material failure on our side that prevented you from using the Premium features you paid for; or
• A refund is required by applicable consumer protection law.

To avoid unwanted renewal charges, cancel before the next billing date.

If Metropolle Premium is unavailable or materially defective due to a fault on our side, contact us and we will make it right — which may include a full or pro-rated refund of the affected period, at our discretion or as required by law.

Please contact us before filing a chargeback or payment dispute with your bank or card issuer. Most billing issues can be resolved quickly and directly. Unresolved chargebacks may result in suspension of Premium access while the dispute is investigated by Paddle.

Nothing in this policy limits any mandatory consumer rights you may have under applicable law, including statutory withdrawal or cooling-off rights in your jurisdiction.

We may update this Refund Policy from time to time. The current version is always available at metropolle.com/refund, and the "Last updated" date above reflects the most recent revision.

For billing and refund questions, use our contact form (category: Premium).