Help Center

Metropolle is a verified identity platform. Your profile carries a Verification Score — a composite of consented signals (email, phone, documents, connected social networks, activity and more) that lets you prove your online identity without exposing private data. Your public profile card shows only what you choose to share.

Open Verification and complete the basic checks: confirm your email, enable MFA, verify your phone and documents. Each passed criterion adds a point to your score. The score has no fixed ceiling — new criteria are added as the platform grows.

On Network you connect social accounts (Instagram, X, TikTok, Facebook, WhatsApp and others) through their official sign-in. A connected network adds a verification point, and its public metrics are tracked over time in the Stats card. Drag the network tiles to set the order they appear on your profile card. Each network has its own privacy controls — link, metrics and chart visibility are separate choices.

Your card lives at metropolle.com/<your-username>. It shows your photo, name, location, Verification Score and the networks you made public. Visitors can open each network to see the metrics you chose to share. Use the owner/visitor toggle on your own card to preview exactly what others see.

Everything public is opt-in. In Privacy you control the visibility of your photo, name, score, criteria legend and external links; per-network controls live on each network's panel. Private data never appears on your public card.

Metropolle grows by invitation. On Connections you invite people by email, track pending invites and see who joined through you.

Premium unlocks analytics, WhatsApp notifications and priority features. Manage your plan, redeem codes and see your history in Profile → Premium.

In Media you manage the background videos and images of your profile card — your own uploads, the platform's curated set, or both.

The bell in the sidebar collects score changes, login alerts and connection issues. Premium users can also opt in to WhatsApp delivery per event type.

Check the live platform status at status.metropolle.com. For anything else, contact us — signed-in users see their ticket history on the same page.